RETURN AND REFUND POLICY

Our policy is valid for 30 days. If it has been more than 30 days since you received your item, unfortunately we are unable to issue you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

In some cases, only a partial refund (if applicable) is available

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you whether your refund has been approved or denied.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you still haven't received your refund, please check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

There is usually a processing time before your refund is posted.

If you have done all of this and still haven't received your refund, please contact us at support@balom.shop

Sale items (if applicable)

Only regular priced items are eligible for refunds, unfortunately sale items are not eligible for refunds. There are some exceptions. Please contact our support team.

Exchanges (if applicable)

We only replace defective or damaged items. If you need to exchange an item, please contact our support team.

Shipping

Please email us at support@balom.shop for the return address to ship items to.

You will be responsible for paying your own shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund, if you would like us to pay the return shipping costs.