SHIPPING POLICY

We prioritize getting your order to you as quickly as possible. Once we receive your order, we will process it within 1-3 days, then ship it.

Delivery Time = Processing Time + Transit Time

Please note, delays may occur during peak times and sales events.

Shipping Providers

We ship via USPS, UPS, FedEx, and DHL. Estimated total delivery times combine processing time and transit time.

Shipping Costs

US shipping is $4.99, other shipping is $7.99

Track Your Order

It may take 5-7 business days for carriers to update tracking information. If tracking information has not been updated after 10 business days, please contact us at support@balom.shop. To track your order, visit the Track Your Order section on our website.

Delayed Delivery

If your package does not arrive within 45 days, you will receive a full refund. For delayed delivery, please contact us; we will respond within 24 hours.

If your order has been successfully delivered but you have not received the package, please check your property first. Then contact the courier.

(*) Important Note

We are not responsible for orders that are not delivered due to incorrect or incomplete addresses. If you discover an error, please contact us immediately.

We are not responsible for:

Packages rejected by customers.

Unsuccessful delivery attempts at the destination area.

We reserve the right to cancel orders without refund.

If you have any questions, please contact us at support@balom.shop.